The following is an excerpt from an interview with IDG Connect. IDG conducts interviews with industry executives on business trends, technology trends, and career advice for the next generation of executives. Read the full interview at IDG Connect or at msts.com What’s the best career advice you ever received? Very early in my career I was an end…

Understanding how well your product satisfies market demand is probably the single most important job for product managers, CTOs, and software executives. All product managers and companies talk about being “customer centric”. But what exactly do you do? What practices result in actionable feedback that can make products better? Too…